Term and Conditions

The Savanna | premiumliquorshop.com

Welcome to The Savanna! By accessing our website at premiumliquorshop.com and making a purchase, you agree to be bound by the following Terms and Conditions. These terms are crafted with the same care as our products—to be clear, fair, and focused on your complete satisfaction. They govern your relationship with The Savanna, your online gateway to the rich, authentic flavors of South Africa.

Our mission is to deliver a true taste of the South African spirit—from our legendary biltong and boerewors to artisanal biscuits, fine beers, and braai essentials—right to your doorstep. We serve a global community of food enthusiasts, expatriates longing for a taste of home, adventurous cooks, and anyone who appreciates high-quality, unique culinary delights. Our policies reflect our authentic, passionate, and welcoming ethos.

1. Acceptance of Terms

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and any other policies referenced herein. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

As a user of The Savanna website, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the website only for lawful purposes and in accordance with these terms.
• Not use the website in any way that could damage, disable, overburden, or impair our servers or networks.
• Not attempt to gain unauthorized access to any part of the website, other accounts, or computer systems.
• Be responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Ensure that you are of legal age in your jurisdiction to purchase any age-restricted products (e.g., beers, ciders, brandy).

3. Products and Services Description

We specialize in premium, handcrafted South African goods, including but not limited to:

• Biltong & Droëwors: Biltong Bites, Chunks, Chilli Chutney Biltong, Cracked Black Pepper Biltong.
• Boerewors & Butchery: Fresh and cured meats.
• Braai Accessories: Essentials for an authentic South African barbecue.
• Pantry & Gourmet Foods: African Foods, Baking & Desserts, Biscuits & Rusks, Canned & Jarred Foods, Cereals, Chips, Chocolates.
• Beverages: Beers, Ciders, Brandy, Cold Drinks.

We strive to display product descriptions, images, and prices as accurately as possible. However, slight variations in color, packaging, or availability may occur. Product weights and dimensions are approximate. If a product is not as described, you may be eligible for a return (see Section 7).

4. Orders and Payment Terms

4.1 Order Processing

All orders are carefully handpicked and packed at our San Francisco hub. Please allow 1-2 business days for order processing before dispatch.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at the time of order. By providing payment information, you represent that you are authorized to use the chosen payment method.

4.3 Pricing and Taxes

All prices are listed in US Dollars (USD). Prices do not include applicable sales taxes, customs duties, or import fees, which are the responsibility of the customer based on their local regulations.

4.4 Shipping and Delivery

We ship worldwide, excluding some remote regions and parts of Asia. Delivery times are estimates and may vary due to customs, holidays, or carrier delays.

• Standard Shipping (US $12.95): Carrier: DHL or FedEx. Delivery: 10-15 business days after dispatch.
• Free Shipping: Carrier: EMS (Economy Mail Service). Delivery: 15-25 business days after dispatch. Condition: Available on all orders over US $50.

You are responsible for providing a correct and deliverable shipping address. We are not liable for delays or failures due to incorrect addresses provided by you.

5. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Please refer to our detailed Shipping & Returns Policy for full procedures. Key points include:

• Return Window: 15 days from receipt of order for eligible items.
• Non-Returnable Items: All perishable foods and opened consumables (as listed in Section 3 above) are final sale.
• Process: Contact us at [email protected] within 15 days to initiate a return or exchange. An RMA number is required.
• Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return. Original shipping costs are non-refundable.
• Damaged/Incorrect Items: Contact us within 48 hours of delivery for a replacement or refund at no extra cost.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product names, and website design, is the property of The Savanna or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

The name “The Savanna,” our logo, and all related product names are trademarks of our business. Use of these marks without permission is prohibited.

7. Limitation of Liability

The Savanna and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use the website or services.
• Any unauthorized access to or alteration of your transmissions or data.
• Any products purchased through the website, except as expressly stated in our Returns Policy.
• Any third-party conduct on the website.

Our total liability to you for any claim related to these terms or your purchase shall not exceed the amount you paid for the product(s) in question.

We do not guarantee that the website will be error-free, uninterrupted, or free from viruses. You use the website at your own risk.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of California, United States, without regard to its conflict of law principles. Any dispute arising from these terms or your use of the website shall be resolved in the state or federal courts located in San Francisco, California.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the new terms.