Privacy Policy

1. Who We Are & Our Target Community

The Savanna caters to a global community of food lovers who value authenticity and quality. Our primary customers include:

• South African expatriates seeking nostalgic flavors from home.
• Culinary adventurers exploring unique and traditional South African delicacies.
• Enthusiasts of high-quality, handcrafted meats like biltong, droëwors, and boerewors.
• Global shoppers interested in authentic international pantry staples, beverages, and braai (BBQ) culture.

Our website reflects a warm, trustworthy, and straightforward style, focused on secure, convenient access to genuine products. This privacy-first approach mirrors our commitment to your security and satisfaction.

2. Information We Collect

To process your orders, improve your experience, and provide our services, we collect the following types of information:

A. Information You Provide Directly:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Payment Data: Credit/debit card details (processed directly by our secure payment gateways; we do not store full card numbers), PayPal account information.
• Transaction Data: Details of products purchased, order history, and payment amounts.
• Communication Data: Correspondence with our team via email (e.g., [email protected]).

B. Information Collected Automatically:

• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and navigation paths. This helps us understand how you interact with our site and improve its functionality.
• Cookie Data: See Section 6 below for detailed information.

3. How We Use Your Information

We use your data solely for legitimate business purposes, including:

• To Fulfill Your Orders: Processing payments, arranging shipping (via our reliable Standard or Free Shipping over $50), sending order confirmations, dispatch notices, and tracking details.
• To Communicate With You: Responding to your inquiries, providing customer support, and sending essential service updates related to your order.
• To Improve Our Website & Services: Analyzing site usage to enhance user experience, product offerings, and our marketing strategies.
• For Security & Fraud Prevention: Protecting our website, business, and customers from fraudulent transactions.
• For Marketing (with your consent): Sending information about new products, promotions (like our regular 20-40% off offers), and curated collections. You can opt out at any time.

4. Sharing and Disclosure of Your Information

We treat your data with the same care we use to pack our perishable goods. We do not sell your personal information. We only share it in the following circumstances:

• Service Providers: With trusted third parties who perform essential services for us, such as payment processing (e.g., PCI-DSS compliant gateways, PayPal), shipping carriers, and IT support. These partners are contractually obligated to protect your data.
• Legal Obligations: If required by law, regulation, or legal process (e.g., a court order).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.
• With Your Consent: In any other situation, we will ask for your explicit permission before sharing.

5. Data Storage, Security, and International Transfers

• Storage: Your data is stored on secure servers. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
• Security: Your security is our priority. We implement industry-standard measures to protect your data, including:
  • SSL Encryption: All data transmitted between your browser and our site is encrypted using Secure Socket Layer (SSL) technology.
  • PCI-DSS Compliance: Our payment processing adheres to the strict Payment Card Industry Data Security Standards. We do not store your full credit card details on our servers.
  • Access Controls: Strict internal access controls limit who can view your personal data within our company.
• International Transfers: As we ship globally* (excluding some Asian and remote regions), your data may be processed in the United States (where our business is located at 4780 Ingram Road, San Francisco, US 94102) or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing and shopping experience.

• What are Cookies? Small text files placed on your device to remember your preferences, login status, and cart contents.
• How We Use Them:
  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your cart during checkout).
  • Performance/Analytics Cookies: Help us understand how visitors use our site (e.g., which collections like “BILTONG & DROËWORS” or “BRAAI ACCESSORIES” are most popular).
  • Marketing Cookies: Used to show you relevant ads for our products on other platforms. These require your consent.
• Your Control: Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality of our website (e.g., you may not be able to complete a purchase smoothly).

7. Your Rights and Choices

Depending on your location (such as under GDPR for EU residents or CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request limitation on how we use your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to our processing of your data for direct marketing.
• Opt-Out of Marketing: Unsubscribe from our promotional emails by clicking the “unsubscribe” link in any email.

To exercise these rights, please contact us using the details in Section 9. We will respond to legitimate requests in accordance with applicable law.

8. Links to Other Websites

Our website may contain links to third-party sites (e.g., social media platforms). This Privacy Policy applies only to The Savanna. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies when you leave our site.

9. Contact Us

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top will indicate the latest revision. We encourage you to review this page occasionally to stay informed.