Your guide to bringing the authentic taste of South Africa to your doorstep.
🌍 About The Savanna & Our Products
Who is The Savanna for?
We cater to South African expats, food lovers, adventurers, and anyone craving authentic South African flavors worldwide. Whether you’re missing the taste of home or eager to explore vibrant new culinary traditions, we bridge the distance with our curated products.
What makes your products unique?
We specialize in handcrafted, premium South African goods—from authentic biltong, droëwors, and boerewors to braai accessories, African foods, beers, wines, and pantry staples. Each item is selected to deliver an authentic experience, packed with care to preserve its traditional taste and quality.
Do you offer discounts?
Yes! We regularly run promotions with 20–40% off across our curated collections. Check our website regularly or sign up for updates to never miss a deal.
📦 Shipping & Delivery
Where do you ship to?
We ship globally to most countries! However, due to complex customs regulations, we are currently unable to deliver to some remote locations and parts of Asia. Our checkout system will automatically confirm availability for your address.
What are my shipping options and costs?
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx. 10-15 business days after dispatch. Fully tracked. Ideal for a balance of speed and value.
- Free Shipping (on orders over $50): Via EMS. 15-25 business days after dispatch. Orders under $50 can select this option for a calculated fee at checkout. Ideal for planning ahead or stocking up.
How long does order processing take?
We prepare your order with care and attention. Please allow 1-2 business days for processing before your package is dispatched.
How can I track my order?
Once your order is on its way, you will receive a tracking number via email to monitor its journey from our Savanna to your home.
Are there any extra fees upon delivery?
Customs duties, taxes, or import fees are determined by your local authorities and are the responsibility of the recipient. These are not included in our shipping costs or product prices.
💳 Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information.
🔄 Returns, Refunds & Freshness
What is your return policy?
Your satisfaction is our priority. We accept returns within 15 days of you receiving your delivery. To initiate a return, please contact our friendly team at [email protected].
How do you ensure perishable items like biltong and butchery products stay fresh during shipping?
Our butchery items, biltong, and perishables are packed with special care using appropriate packaging materials to ensure they arrive fresh, delicious, and in perfect condition—ready for your celebration.
What if my order arrives damaged or is incorrect?
Please contact us immediately at [email protected] with your order details and photos of the issue. We will work swiftly to resolve it under our Happiness Guarantee.
Still have questions? We’re here to help you on your flavor journey.
Reach out to our passionate team at [email protected].
With flavor and passion,
The Savanna Team
*For the most current shipping restrictions to your specific country, please refer to our checkout page or contact us.